IT System Support Generalist

    • Job Tracking ID: 512549-774775
    • Job Location: Lubbock, TX
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: June 02, 2021
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:

We are currently seeking qualified applicants to work as an IT System Support Generalist for American Bank of Commerce. 

OUR MISSION:  Financial Professionals | Finding Solutions | Making a Difference

OUR VISION: The ABC Family of Companies vows to be partners in helping our customers make the most of their finances.  Our shared vision is to provide the highest quality products and services designed to fit the unique needs of each customer. 

They provide technical assistance to computer system users.  Answer questions or resolve computer problems for employees in person, via telephone or from a remote location.  Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems

Essential Job Functions:

 1.  Keep existing system technically current and in tune with the changing organization by comparing the capabilities of new  

      hardware and software with emerging specific organizational needs.

 2. Modify and make minor repairs to hardware and software.

 3. Install, configure, and test Personal Computers, software and peripheral equipment.

 4. Meet with Banking Personnel to assist in clarifying Technology needs and problems.

 5. Work with other IS Personnel in implementing solutions.

 6. Provide technical assistance and training to users.

 7. Enter commands and observe system functioning to verify correct operations and detect errors.

 8. Oversee the daily performance of the Bank's computer systems.

 9. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

10. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems or to provide

      technical assistance and support.

11. Confer with staff, users, and management to establish requirements for new systems or modifications.

12.  Develop training materials and procedures; train in the proper use of hardware and software.

13. Prepare evaluations of software and hardware; recommend improvements or upgrades.

14. Read trade magazines, technical manuals and attend conferences and seminars to maintain knowledge of hardware and

      software.

15. Perform other duties as assigned by supervisor / management.

16. Comply with federal, state, and Bank policies, procedures, laws and regulations.

17. Adhere to all relevant security responsibilities as outlined in the Bank's Information Security Program and Written Security Program.

 This position does not include any duty related to the taking of an application or discussing rates/terms with any applicant for a qualified residential real estate transaction.

Think this is something you are interested in? We invite you to apply and learn more about our great company!

If you are unable to submit your application electronically, you may contact the Applicant Support at 800-585-3084, option 3 or email applicantsupport@atsondemand.com.

American Bank of Commerce assures that all applicants for employment and all of its employees are given equal consideration based solely on job related factors, such as qualifications, performance and availability. Such equal consideration applies to all personnel actions, including, but not limited to, recruitment, selection, appointment, job assignment, training, promotion, merit increases, demotion, termination, pay rates and fringe benefits.

The bank commits to a rigorous and planned effort to encourage men and women of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other non-job related characteristic to find happy, vital and productive job fulfillment at all levels of our bank.

Qualified applicants will be required to have a background and credit check as well as a drug test.

 

 

Experience and Skills:

Required Skills and Abilities:

 1.  Active Learning: Understanding the implications of new information for both current and future problem-solving and

      decision-making.

 2.  Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking

      questions as appropriate, not interrupting at inappropriate times.

 3.  Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or

      approaches to problems.

 4.  Learning Strategies: Selecting and using training / instructional methods and procedures appropriate for the situation when

      learning or teaching new things.

 5.  Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to  make improvements or take

      corrective action.

 6.  Speaking: Talking to others to convey information effectively and accurately.

 7.  Writing: Communicating effectively in writing as appropriate for the needs of the target audience.

 8.  Instructing: Teaching others how to do something.

 9.  Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

10. Organizational Support: Follows policies and procedures. Completes administrative tasks correctly and on time. Supports

       organization's goals and values.

11. Professionalism: Approaches others in a tactful manner. Reacts well under pressure.  Treats others with respect and

      consideration regardless of their status or position.  Accepts responsibility for own actions. Follows through on commitments.

12. Safety and Security: Observes safety and security procedures. Uses equipment and maintains properly.

13. Adaptability: Adapts to change in the work environment. Manages competing demands. Changes approach or method to best fit

       the situation. Able to deal with frequent change, delays, or unexpected events.

14. Dependability: Follows instructions, responds to management direction, takes responsibility for own actions, and keeps

      commitments.

15. Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a

       relationship between seemingly unrelated events).

16. Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.

 

Complex Problem-Solving Skills:

1.  Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and

     implement solutions.

 

Technical Skills:

1.  Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is

      needed.

2.  Equipment Selection: Determining the kind of tools and equipment needed to do a job.

3.  Installation: Installing equipment, machines, wiring, and programs to meet specifications.

4.  Equipment Repairing: Repairing machines or systems using the needed tools.

5.  Operation Monitoring: Making sure equipment is working properly.

6.  Operation and Control: Controlling operations of equipment and systems.

7.  Quality Control Analysis: Conducting tests and inspections of products, services and processes to evaluate quality, compliance,

      and performance.

8.  Technology Design: Generating or adapting equipment and technology to serve user needs.

9.  Troubleshooting: Determining causes of operating errors and deciding what to do about it.

 

System Skills:

1.  Judgment and Decision Making

2.  Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will

      affect outcomes.

3.  Systems Evaluation:  Identifying measures or indicators of system performance and the actions needed to improve or correct

      performance, relative to the goals of the system.

 

Resource Management Skills:

1.  Management of Material Resources: Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

2.  Time Management: Managing one's own time and the time of others.

 

Desktop Computer Skills:

1.  Spreadsheets

2.  Presentations

3.  Internet

4.  Navigation

5.  Word Processing

6.  Databases

 

 

 

Required Knowledge:

1.  Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and

      software, including applications and programming.

2.  Education and Training: Knowledge of principles and methods for curriculum and training design, teaching and instruction for

      individuals and groups, and the measurement of the training effects.

3.  Engineering and Technology: Knowledge of the practical application of engineering science and technology.  This includes

     applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

 

Tools:

 1.  Bank's Operating System (NOS)

 2.  Bank's Phone Systems

 3.  Extensive knowledge of the computing environments

 4.  TCP/IP

 5.  File Servers

 6.  Access Servers

 7.  Network Servers

 8.  Storage Servers

 9.  Hard Drives

10. Workstations

 

Education:

1.  High School Diploma or equivalent, some college or college degree preferred

 

Benefits

At American Bank of Commerce, we provide a professional, team oriented environment that encourages personal and professional growth. We’re looking for people who are knowledgeable, sincere, solutions oriented and supportive. ABC Bank provides customers with quality service, offering customers the banking products to best meet their needs. Our goals are to exceed the expectations of our customers and stakeholders and to treat others as we would like to be treated.

We offer company training, a competitive salary, an opportunity for growth, and excellent benefit packages.


If you are unable to submit your application electronically, you may contact the Applicant Support at 800-585-3084, option 3 or email applicantsupport@atsondemand.com.

American Bank of Commerce assures that all applicants for employment and all of its employees are given equal consideration based solely on job related factors, such as qualifications, performance and availability. Such equal consideration applies to all personnel actions, including, but not limited to, recruitment, selection, appointment, job assignment, training, promotion, merit increases, demotion, termination, pay rates and fringe benefits.

The bank commits to a rigorous and planned effort to encourage men and women of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other non-job related characteristic to find happy, vital and productive job fulfillment at all levels of our bank.

Qualified applicants will be required to have a background and credit check as well as a drug test.

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