Experience and Skills:
Required Skills and Abilities:
1. Active Learning: Understanding the implications of new
information for both current and future problem-solving and
2. Active Listening: Giving full attention to what other people are
saying, taking time to understand the points being made, asking
questions as appropriate, not interrupting at inappropriate times.
3. Critical Thinking: Using logic and reasoning to identify the
strengths and weaknesses of alternative solutions, conclusions or
approaches to problems.
4. Learning Strategies: Selecting and using training /
instructional methods and procedures appropriate for the situation when
learning or teaching new things.
5. Monitoring: Monitoring/Assessing performance of yourself, other
individuals, or organizations to make improvements or take
6. Speaking: Talking to others to convey information effectively
7. Writing: Communicating effectively in writing as appropriate for
the needs of the target audience.
8. Instructing: Teaching others how to do something.
9. Quality Management: Looks for ways to improve and promote
quality; Demonstrates accuracy and thoroughness.
10. Organizational Support: Follows policies and procedures.
Completes administrative tasks correctly and on time. Supports
organization's goals and values.
11. Professionalism: Approaches others in a tactful manner. Reacts
well under pressure. Treats others with respect and
consideration regardless of their status or position. Accepts
responsibility for own actions. Follows through on commitments.
12. Safety and Security: Observes safety and security procedures.
Uses equipment and maintains properly.
13. Adaptability: Adapts to change in the work environment. Manages
competing demands. Changes approach or method to best fit
the situation. Able to deal with frequent change, delays, or
14. Dependability: Follows instructions, responds to management
direction, takes responsibility for own actions, and keeps
15. Inductive Reasoning: The ability to combine pieces of information
to form general rules or conclusions (includes finding a
relationship between seemingly unrelated events).
16. Deductive Reasoning: The ability to apply general rules to
specific problems to produce answers that make sense.
Complex Problem-Solving Skills:
1. Complex Problem Solving: Identifying complex problems and
reviewing related information to develop and evaluate options and
1. Equipment Maintenance: Performing routine maintenance on
equipment and determining when and what kind of maintenance is
2. Equipment Selection: Determining the kind of tools and equipment
needed to do a job.
3. Installation: Installing equipment, machines, wiring, and
programs to meet specifications.
4. Equipment Repairing: Repairing machines or systems using the
5. Operation Monitoring: Making sure equipment is working properly.
6. Operation and Control: Controlling operations of equipment and systems.
7. Quality Control Analysis: Conducting tests and inspections of
products, services and processes to evaluate quality, compliance,
8. Technology Design: Generating or adapting equipment and
technology to serve user needs.
9. Troubleshooting: Determining causes of operating errors and
deciding what to do about it.
1. Judgment and Decision Making
2. Systems Analysis: Determining how a system should work and how
changes in conditions, operations, and the environment will
3. Systems Evaluation: Identifying measures or indicators of system
performance and the actions needed to improve or correct
performance, relative to the goals of the system.
Resource Management Skills:
1. Management of Material Resources: Obtaining and seeing to the
appropriate use of equipment, facilities, and materials needed to do
2. Time Management: Managing one's own time and the time of others.
Desktop Computer Skills:
5. Word Processing
1. Computers and Electronics: Knowledge of circuit boards,
processors, chips, electronic equipment, and computer hardware and
software, including applications and programming.
2. Education and Training: Knowledge of principles and methods for
curriculum and training design, teaching and instruction for
individuals and groups, and the measurement of the training effects.
3. Engineering and Technology: Knowledge of the practical
application of engineering science and technology. This includes
applying principles, techniques, procedures, and equipment to
the design and production of various goods and services.
1. Bank's Operating System (NOS)
2. Bank's Phone Systems
3. Extensive knowledge of the computing environments
5. File Servers
6. Access Servers
7. Network Servers
8. Storage Servers
9. Hard Drives
1. High School Diploma or equivalent, some college or college degree preferred